Finding how to do MoneyGram tracking order wouldn’t be hard after reading this article with step-by-step guides.


Have you ever carried out a transaction on MoneyGram and then you found yourself hitting the search query with “How to track your transfers transaction order on MoneyGram?”

If yes, then you are in the right place.

In this post, you will find out how to track your MoneyGram transfer transaction in 2020.

Before going further, let us give a brief introduction of Moneygram.

For intending users… 🙂

What is Moneygram?

MoneyGram is an international money transfer firm that is headquartered in Dallas, Texas.

They have so many regional branches across the globe today.

MoneyGram allows you to pay bills and carry out so many other transactions online.

They have built a good reputation for themselves over the years.

Today, they are one of the most trusted online money transfer companies in the world.

With MoneyGram, money can easily be transferred to different bank accounts, mobile accounts, or online accounts across the world.

Cool. Right?

It is a fast and trusted money transfer company that currently has over 30,000 branches in the United States of America.

In addition, they have over 300,000 agent points across the globe, and they are fully supported by over 400 banks worldwide.

MoneyGram Tracking Feature

One good thing about MoneyGram tracking is their money tracking feature.

With this feature, a user can track and see the status of his/her transfer on MoneyGram.

This is a very good feature.

However, so many people do not know about it and how it is used.

To check the status of a MoneyGram transfer, you just have to use the reference or authorization number of the transaction.

It is also advisable to record the date of your transaction.

If your cash doesn’t get to its destination within two weeks, you can request a refund by filing a claim card.

You will find below a detailed explanation of how to track money orders on MoneyGram.

How To Track MoneyGram Order

For your security and assurance, tracking a money order is necessary.

There are majorly three ways to track a money order on MoneyGram.

Each way has a series of methods attached to it.

Here are the three ways to track your MoneyGram money order.

Tracking As A MoneyGram Sender

Tracking an order as a MoneyGram sender is extremely easy.

Using the transaction history feature

You just have to log-in to your MoneyGram dashboard and view your transaction history page.

This is for the online MoneyGram senders that have active accounts.

To do this, just log-in to your account on the official MoneyGram website.

After doing this, you just have to trace your transaction history.

Once in this page, you can view every money order you have submitted.

You will also find the status of the transaction there.

This is just one of the ways to track your online money order on Moneygram.

Using Track A Transfer Feature

Another good way is through the “Track A Transfer” method.

This is still under tracking as a MoneyGram Sender.

Using this method, you just have to click on the “Track a Transfer” link on the official MoneyGram website.

With this method, you’d need a reference/authorisation number.

This is often attached to a transaction submission confirmation.

For physical money transfers, this reference number can be found on the edge of the receipt.

It is often written in red fonts.

Once you put in this number, you will also type in your last name, and then you can click on the ‘Track Transfer’ button.

These two methods (checking account history and using the track a transfer feature) are the best methods for online money orders.

If they do not work, then you can consider using the phone call method.

Using The Phone Call Method

The phone call method is the third method to track your money order.

It is advisable to use this method only after using the transaction history feature, and the track a transfer feature.

If these methods do not work, then you can consider the phone call method.

With this method, you have to call the official money order service line of MoneyGram.

This is to confirm if your order has been received.

To do this, you have to call the MoneyGram toll-free number.

The number is 1-800-542-3590.

Once you have placed a call to the MoneyGram toll-free number, you will have to provide the reference number of your money order, and the amount you sent.

After doing this, you should give some time for your receiver to cash the order.

If this doesn’t happen within 2 weeks, then you have to submit a claim card.

Submitting a Claim Card

This is for lost money orders on MoneyGram.

To file a claim card on MoneyGram, just visit their website, and download the claim form.

This should then be printed and filled physically.

You have to correctly fill in the reference number of your transaction.

While doing this, bear in mind that you will pay a processing fee of $15.

This is paid to MoneyGram International.

After submitting everything, you will get feedback from MoneyGram.

If your money order recipient received your money order, a photocopy of it will be mailed to you.

If the order was not cashed by your recipient, then the amount of your money order will be refunded.

This refund is usually done by check.

If it turns out that you missed your reference number, you will then be asked to fill out a form called the Number Search Form.

If nothing works out after all these, then you should contact MoneyGram customer support directly.

You can do this by calling the main toll-numbers.

They are 1-800-MoneyGram


If you are a Spanish speaker, call 1800-955-7777.

You can also use their online contact form.

Make sure you fill in your details correctly while doing this.

You can also use money order support forms.

If an agent asks you to send in supporting documents, you can do that through the secure file transfer link online.

Tracking As A MoneyGram Receiver

As a receiver, you can also track a moneyGram money order.

Here are some ways you can do this.

1. Using the ‘track a transfer’ feature

As a receiver, you can also track a money order on MoneyGram by using the track a transfer feature on the official MoneyGram website.

To do this, a sender has to send you the reference number of the money order.

This will allow you to view the status of the money order.

You will also need to enter your last name, and then click on the button which says ‘Track Transfer’.

2. Visiting a local Moneygram Agent

If a MoneyGram money order was sent to you to be cashed at a local MoneyGram location.

You can also check with them to know the status of the money order.

MoneyGram money orders can be directly sent to individuals or businesses.

However, they are sometimes also sent to MoneyGram agent locations.

If you experience a delay for more than two weeks, then your order may still be in the mail.

If it doesn’t arrive within 2-3 weeks, then notify the sender to submit a claim card.

3. Contact customer support

As a receiver, you cannot submit claim cards for lost money orders.

However, you can at least lay a complaint to the MoneyGram customer support team.

They will notify you if your order is actually missing, or if a purchaser is not available.

To do this, you have to provide the reference number and the amount sent.

These information can be gotten from the sender.

You can also fill out the contact forms on the MoneyGram website.

Ask to know if there is a delay

There are other reasons why a money order may be delayed.

This may be from a financial company.

There may be some delays due to currency policies and exchange of global orders.

International transfer processes may be a reason for your delayed money order.

In such cases, a receiver receives the money order, but way later than expected.

One can also find out if this is the case, by contacting the MoneyGram customer support team.

Request Information On Old Money Order

The third way to track a money order on MoneyGram is by requesting information on an old money order.

To do this, you have to request for a copy of your transaction history form.

This goes for a fee.

You can even request for history as long as ten years.

You can get this from the money order area for service forms on MoneyGram.

The form is a two-paged form, and it is in the PDF file format.

For a history of one year or less, a fee of $25 is needed.

For that of 2-3 years, a fee of $50 is needed.

While that of 4-5years costs $75.

The highest is that of 6-10 years, which costs $100.

You can pay this fee online on the MoneyGram website, or through an agent.

So far, these are some of the numerous ways to track your money order on MoneyGram.

They are well-trusted, and they have helped so many people across the globe.

For customer support, you can feel free to contact the MoneyGram team via their customer support handles.

Moneygram Toll-Free Number

The official MoneyGram toll-free number is 1-800-542-3590.

MoneyGram Customer Service

To directly contact the MoneyGram customer support team, just call any of the numbers below.

1-800-MoneyGram (1-800-666-3947).

Spanish speakers should call 1800-955-7777.

Aside from these phone call methods, you can also fill a contact form on the MoneyGram website.

This will get to the customer support desk.

Final thoughts on Moneygram Tracking

Thus far, I believe that tracking your money order on MoneyGram is now an easy thing for you, with the help of this post.

Feel free to drop your comments if this article was helpful to you…

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