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[Job Vacancy] Dedicated Loan Recovery Call Center Agent at Lagos State Employment Trust Fund (LSETF)

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Job Vacancy


Lagos State Employment Trust Fund (LSETF) was established to provide financial support  to residents of Lagos State, for job, wealth creation and to tackle unemployment. LSETF serves as an instrument to inspire the creative and innovative energies of all Lagos residents and reduce unemployment across the State. The Fund has the mandate to help Lagos residents grow and scale their Micro Small and Medium Enterprises (“MSMEs”) or acquire skills to get better jobs through its three programmes; the Employability Support Programme, the Lagos Innovates Programme and the Loan Programme.

We are recruiting to fill the position below:


Job Title: Dedicated Loan Recovery Call Center Agent

Location: LagosJob Type: Full TimeReports to: Risk Officer (Loan Monitoring)Industry: Social Impact (Government Owned)

Job Purpose

Responsible for monitoring and contacting loan beneficiaries for repayment, especially those within “0-30” Days Past Due Bracket. Create innovative and effective strategies in accordance with legal framework requirements to recover overdue loans.

Duties and Responsibilities

Contacting loan beneficiaries daily and informing them of their loan repayment obligations via phone calls
Support Internal Recovery Officers on calls to 31-120 days defaulters
Responding to loan beneficiaries’ queries and escalating accordingly
Providing daily report on loan beneficiaries’ feedback
Recovery of overdue loan (1-30 Days Bracket)
Verify information of defaulted payments and follow up with a call
Negotiate effective payment plan arrangements & follow up on the progress of payments
Write and submit timely reports on performance, targets, and beneficiaries’ queries
Engage defaulting members through the telephone and e-mails to recover payments on defaulted accounts.
Liaising with Internal Recovery Team on beneficiaries that have passed the “0-30” DPD Bracket that require physical visit
Maintain daily activity logs of number of calls, related party contacts, promises to pay and promises to pay kept

Qualifications & Experience

First Degree or Higher National Diploma certificate (minimum of lower credit) from a recognized higher institution
Minimum of 2 years’ cognate experience in related function

Knowledge, Skills and Abilities required for the role:

Strong active-listening and verbal-communication skills (especially with ability to relate in Yoruba or Pidgin English)
Good interpersonal skills
Proficiency in problem-solving
Expertise in conflict resolution
Good knowledge of CRM practices and systems
Be proficient in the use of Microsoft packages
Ability to multitask and manage time effectively
Experience working in a call center or customer-support role or lending financial institution
Good negotiation skills



How to ApplyInterested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.

Application Deadline  23rd December, 2022.


Only shortlisted candidates will be contacted.
We are NDPR compliant. By Submitting your information and documents to us, you are agreeing to the storage and usage of your data by LSETF, in accordance with our privacy policy