[Job Vacancy] Customer Service Executive at ABC Transport Plc

Jobs

ABC Transport Plc commenced operation in road passenger transportation on February 13, 1993 as an off-shoot of Rapido Ventures with a view to running a modern road transportation system in Nigeria.

We are recruiting to fill the position below:

Job Title: Customer Service Executive

Location: LagosDepartment: OperationsUnit:  Customer Service

Job Summary / Objective

The staff will be responsible for attending to customers’ requests and inquiries, resolving customers complaints and generally serve as a face between the company and its customers.

Responsibilities

Technical Core Skills
Attending to terminal cargo enquires, objections and complaints
Drafting daily and monthly report on major customer’s enquiries, complaints, and objections, and suggestions. ( Tabular report format)
Carryout quick response to customer enquiries and complaints ranging from: Damaged shipment, missing shipments and delayed shipments. Keep all units concerned informed about any the identified issues listed.
Respond to sales enquiries and forward report of sales enquiries to the Customer Service Supervisor for follow up.
Respond to RFI and RFQ including filed assessment request and forward report to Customer Service Supervisor for further action.
100% compliance with cargo SOP.
Ability to work with CARGO SIMPLY software.
Weekly/ monthly report on number of customers attended.
Maintain customer data base.
Ensure cargo operations are carried out with full compliance with regulatory standards.

Key Performance Indicators

Ensure customers complaints are resolved within 48hrs
100% accuracy of timely responses for all online queries and enquires
100% monitoring of compliance of operation at various terminals
Timely preparation of all reports weekly and monthly.

Requirements

HND / B.Sc in any  discipline with a minimum of 2nd class honours.
MUST have completed NYSC programme.
3 – 5 years relevant work experience.

Competencies / Skills:Management / Behavioural Skills:

Technology Skills:

Database Management/ Analytics skills
Use of Physical Internet
Cargo Simply Software
Electronic Mail
Telephone
Computer
Face-to-Face Discussions
Contact With Others
Work With Work Group or Team.
Proficiency in use of relevant Technology and software for inventory management, operational logistics and supply chain management and tracking
Equipment/Technology:
Personal Computer,
Work Context

SalaryN50,000 – N100,000 Monthly.

How to ApplyInterested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email

Application Deadline  15th March, 2023.