Wakanow is Africa’s leading, full-service online travel company. At Wakanow, we understand that everyone likes easy and affordable travel services, so we provide our customers with a one-stop booking portal for Flights, Hotels, Visa Assistance, Holiday Packages, Airport Transfers, an international Travel SIM, a Prepaid Travel Card, a Loyalty program, and much more.
We are recruiting to fill the position below:
Job Title: Travel Associate
Location: Calabar, Cross RiverEmployment Type: Full time
The Travel Associate is responsible for assisting clients with their travel plans, including booking flights, hotels, visa, and coordinating various travel-related services.
This role requires excellent customer service skills, attention to detail, and a passion for travel.
The Travel Associate will work closely with clients to ensure they have memorable and hassle-free travel experiences.
Respond to all telephone inquiries regarding booking of travel reservations
Assist clients in planning and booking travel arrangements, including flights, hotels, car rentals, tours, and other travel services.
Address client inquiries, concerns, and requests promptly and professionally via phone, email, or in-person meetings.
Keep clients informed of any changes or disruptions to their travel plans and assist with rebooking as needed.
Promote travel packages, deals, and special offers to clients to maximize sales and revenue.
Ensure compliance with all relevant travel regulations, company policies, and industry standards.
Provide expert advice and recommendations to clients based on their travel preferences, budgets, and objectives.
Make reservations, issue tickets, and manage travel itineraries.
Ensure clients have all necessary travel documents, including passports, visas, and travel insurance.
Cross selling Wakanow products
1 – 3 years experience
Proficiency in the use of GDS
Strong customer service and communication skills
Travel agency experience
Passion for travel.
Ability to work well in a fast-paced and dynamic environment.
How to ApplyInterested and qualified candidates should:Click here to apply